Black Pepper Software Limited

Our customer is building its energy services capabiity and wanted to exploit on-line channels in addition to their existing call centre.

Black Pepper carried out an online strategy definition. The project created an outline business case, including benefits, costs and timescale for the customer to become the online leader in the energy services market. High level requirements and user journeys were modelled and recommendations  made that aligned the evolving busiess strategy with responsive IT provision.