System Troubleshooting

An archer with a high-tech bowIf you have a problem with system performance, scale, security or reliability, Black Pepper has a track record of rapidly resolving issues with complex, business critical applications.

  • For example; We helped a leading energy provider to diagnose and address reliability issues with their energy trading platform
  • We enabled the Environment Agency to improve the performance and scaleability of a key business process, identifying bottlenecks and working with a number of vendors to implement recommendations.
  • We helped T Mobile UK to improve the performance of its mobile phone top up applications.
  • We helped TUI to scale their holiday search and cross sell processes resulting in a 4 fold increase in capacity, with commensurate hardware savings.

We recognise that trouble shooting can be seen as an open-ended activity. As a result, if we are unable to provide recommendations to fix your system problems, we’ll waive our fee.

Some examples of our work include :