Thomas Cook Group

Black Pepper Software are the first software developers I have found who are able to understand the needs of the business and the customer, not just the technical requirements. I have found them extremely professional and their knowledge and enthusiasm towards Thomas Cook’s end goal has been second to none.

Steven Lawrence
Head of Corporate Foreign Exchange, Thomas Cook

Project Overview

Thomas Cook Corporate Foreign Exchange (CFX) supplies foreign currency products to clients in a diverse range of market sectors.

The company was finding it difficult to grow the business because prospective clients wanted to be able to place and track orders online. In the back office, a mixture of manual and electronic systems and a lack of integration between systems meant that data was being held in multiple locations, with obvious opportunities for inconsistency.

A previous attempt to outsource development of an integrated solution had proved unsuccessful. Black Pepper Software was introduced as an experienced agile development partner to deliver the project.

End Result

Black Pepper delivered the Thomas Cook CFX Direct application on time and on budget, and within just a few months, enabling customers to place and track orders and for CFX staff to process them. Further releases added back-office functionality including invoicing, customer credit management and online card payments.

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