Discovery Phase & Wireframes for Energy Company

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BACKGROUND

Please describe your company and position there.

I’m an IT business partner at Engie, a global energy and facilities management company.


OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Black Pepper Software?

We hadn't done a lot of investment in IT with our resident liaison officers who were working on a manual paper-based process. That takes a lot of time and effort to manage because the propensity for error is very high and they have to deal with people with different language needs.

We needed to do something about it to improve productivity and to make sure that we were delivering the best service to our clients.

SOLUTION

What was the scope of their involvement?

Black Pepper Software worked through a discovery phase and provided consulting. They then delivered wireframes and documentation around user stories. Everything they did was system-agnostic. They also educated my team in the agile methodology.

What is the team composition?

We worked with six teammates

How did you come to work with Black Pepper Software?

I did research on Google. I was looking for a partner with a good reputation, who was security-conscious, and who had worked for financial institutions. I looked at three companies, and Black Pepper Software was everything we wanted in terms of their client base and their previous experience.

They also communicated well and were accommodating. The team got us thinking straight away, and they ask good questions. That gave us a lot of confidence. Additionally, their agile method of working showed us that they would look after our teams.

How much have you invested with them?

We spent abut £40,000 (approximately $51,600 USD).

What is the status of this engagement?

We began working with them 18 months ago, and the project lasted 6–7 months, which was due to our procrastination. We keep in touch with Black Pepper Software if needed. They’re my go-to people if I need a third-party for anything.


RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They were absolutely fantastic. They provided us with a solid foundation in terms of understanding our requirements for user journeys.

Because the assets were system agnostic, we were able to bring them in-house to develop them. The team delivered a very comprehensive set of information, and the wireframes have been very useful.

How did Black Pepper Software perform from a project management standpoint?

Their project management was brilliant. We worked with them in an agile methodology. The team was interactive with our business users. It was a collaborative process and they were friendly.

They looked at everything from all angles. Black Pepper Software’s communication couldn’t be faulted, and they delivered on time and within the budget. I’m a 40-year veteran of project management, and I was very impressed.

What did you find most impressive about them?

The team’s approach and flexibility set them apart. They were flexible and willing to work with us as a team, instead of imposing the work on us, as bigger companies do. They were also upfront, positive, and dynamic, we absolutely loved working with them.

Are there any areas they could improve?

No, nothing comes to mind right away. If anything, from a business perspective, the cost was high for the full solution they wanted to deliver. For what they did for us, it was worth every penny.

Do you have any advice for potential customers?

Be open and transparent about what you need, and be willing to take on a positive journey.

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